Client Data Program Manager

Role Overview

• This position is responsible for managing the overall health of all client contributed datasets for Early Warning products and services.
• Develops and utilizes data to inform consortium data health strategies and influence clients and stakeholders.
• Aligns with Product/FLRM/Data Risk Management/Rules Compliance/Risk & Compliance/CDO and other stakeholders in support of enterprise Data Governance program and initiatives.
• Develops and works across the enterprise to execute strategies to sustain and/or improve client contributed data quality for the optimization of model and product performance.
• Assesses overall health of multiple client contributed datasets at individual customer and consortium level across all product lines.
• Responds to issues and threats to ensure appropriate mitigation and/or control plans are in place and to ensure quick resolution to client and consortium data issues.
• Performs research and analytics of dataset and operational outcomes to define metrics to measure overall health and performance and produces routine and ad-hoc reports as appropriate for clients and stakeholders.
• Works with Client Data Contribution team and Client Data Program Analysts to ensure adequate operational controls and reporting is in place to optimize overall health of client data contributions to the consortium.
• Works across the organization to ensure client interests and POV are represented as it relates to operating rules, technical requirements and other customer facing documentation related to client data contribution.
• Ensures customer facing documentation is comprehensive, clear, and concise in order to optimize client self-service as well as enforce standards and adherence to operating rules and compliance.
• Provides oversight to and/or manage data remediation projects at both individual client and consortium levels.
• Works with all levels of customer and EWS management related to customers and client data health.
• Manage critical and/or high-profile projects at client and consortium level.
• Measures operational performance (implementation certifications, data quality validations, monitoring results) to assess effectiveness of process and utilize data to make informed recommendations for process and efficiency improvements.
• Defines next gen strategies for optimal efficiency and effectiveness to continuously evolve and improve all dimensions of data quality.
• Manages or participates in business routines and operating rhythms to ensure visibility and transparency of issues.
• Performs a risk assessment of existing and new datasets to identify associated risks and ensure that appropriate controls are in place to ensure the highest levels of data quality.
• Works across the enterprise and with clients to automate processes and controls related to data quality.

Requirements

• Education or equivalent experience to a bachelor’s degree in Business Administration, Operations Management, Information Technology, Project Management or Data Analytics related field.
• A minimum of 7 years’ experience in a data governance, data analytics, data quality or data management role or related experience is required.
• 5 years’ related experience with Early Warning products and how contributed data is used in Early Warning products and services or equivalent experience with Financial Institution or services in operations, fraud detection, investigations and/or compliance.
• Proven Project Management experience which includes leadership skills required to manage multiple complex projects, work independently, have excellent follow-up, and meet tight deadlines for deliverables.
• Possess excellent analytical and problem-solving skills and ability to deal effectively with ambiguity and constant change.
• Excellent customer service/client management skills.
• Ability to effectively work with and communicate to all levels of client and EWS leadership.
• Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences.
• Confidence and poise to present at all levels effectively.
• Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders.
• Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.
• Demonstrated experience in planning and orchestrating process improvement.
• Successful completion of background and drug screen is required.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.