Focus on leveraging World Courier’s capabilities to provide a superior logistics and service relationship with customers
Act as the internal voice of the customer and key coordinator between sales and customer service
Create, maintain, and distribute key reports and scorecards for assigned customers and internal departments
Assist with new account set up, onboarding and maintenance of assigned accounts
Work with sales to review profitability at the account and company level
Act as point of escalations for customers to facilitate resolution on urgent matters
Conduct scheduled client calls or in-person meetings when required
Proactive monitoring of shipment statuses to ensure timely deliveries
Review KPI data with clients to manage perceptions and encourage World Courier as their primary service provider
Collaborate with Service Quality and Compliance teams to improve processes and services being offered to customers

Bachelor/Associate degree or equivalent preferred
1-3 years of relevant experience, preferable within the life science/health care arena
Broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations
Advanced computer skills (Excel, Word, PowerPoint, and Outlook)
Excellent written, oral, and interpersonal communication skills
Strong analytical skills
Detail oriented with the ability to recognize & resolve potential data anomalies and/or inconsistencies
Proven ability to work independently or as part of a team
Ability to prioritize, multitask, and work efficiently in faced paced environment
Potential need to interact with colleagues in other time zones

Service Relationship Manager

Key skills