Lead analysis of complex operational data to identify trends, patterns, and emerging risks
Proactively deliver forward-looking insights that inform operational and strategic decisions
Define and evolve KPIs to ensure alignment with business objectives
Serve as a trusted decision-making partner to operations leadership on performance and optimization opportunities
Design, build, and deploy automations to improve operational efficiency
Identify repeatable solutions and scale them across teams
Leverage tools and scripting to eliminate manual processes
Develop a deep, end-to-end understanding of operational workflows and interdependencies
Lead root cause analysis and identify systemic process issues impacting performance
Drive process improvement initiatives using data-driven insights
Act as a key liaison between operations, product data/technology teams, and leadership
Define and govern enterprise standards for reporting and dashboard development

8-10+ years of experience in data analytics, business analytics, or operations analytics roles
Demonstrated experience working closely with operational teams and understanding complex workflows
Advanced proficiency in SQL, Excel, and data visualization tools (Tableau, Power BI, Looker, etc.)
Strong experience building scalable dashboards and reporting frameworks
Proven ability to influence decision-making through data and insights
Strong analytical thinking, problem-solving, and critical reasoning skills
Excellent communication skills with the ability to engage senior stakeholders
Strong sense of ownership; drives initiatives through to completion and impact
Ability to lead without direct authority across multiple teams
Experience in Operational Excellence, Lean, Six Sigma, or continuous improvement methodologies preferred
Background in healthcare, payments, or other high-volume, process-driven environments preferred
Experience with predictive analytics, trend modeling, or statistical analysis preferred
Familiarity with process mapping and workflow optimization tools preferred

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

Process & Analytics Specialist

Key skills