Acting as the senior escalation point for your pod's most technically complex tickets
Owning P0/P1 incidents within your client environments. Calm head, fast thinking, clear comms
Proactively reviewing client environments and making practical improvement recommendations
Running projects to remediate risks, modernise infrastructure, and lift client environments
Deep-diving Hyper-V, storage, and virtualisation issues others can't crack
Managing and troubleshooting Veeam backup environments across multiple clients
Owning complex Microsoft 365, Entra ID, and Azure problems end-to-end
Communicating clearly with clients and internal teams. Technical when it needs to be, plain English when it doesn't

Advanced Hyper-V and storage troubleshooting. You've been in the weeds and come out the other side
Solid Veeam experience across backup, replication, and recovery
Deep Microsoft 365, Entra ID, and Azure knowledge. Not just "I've used it" deep
A methodical troubleshooting approach that doesn't give up when the obvious answer isn't the right one
Composure under pressure. P1s don't rattle you, they focus you
The ability to switch between a technical deep-dive with an engineer and a plain-language explanation for a client without missing a beat
MSP or multi-client environment experience. You already know what it means to context-switch across environments
Senior or engineering-level background. You've been doing this long enough that "advanced" isn't an exaggeration

Competitive salary between $110,000 and $130,000 per annum + super
Flexible hybrid working for work-life balance
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors
"Never Stop Growing": 10 paid study days per year, exam fees covered, pay rises for certifications (conditions apply)
Weekly internal training and a well-stocked learning library
FastTrack mentoring program
MAD (Making a Difference) Council for equality, charity, and environment
Tesla company car option (conditions apply)
Regular social events and a team that genuinely likes each other

Tech Lead

Key skills