Build strong relationships with assigned client accounts
Support clients in their day-to-day use of our solutions
Analyze and manage customer requests and incidents
Identify, qualify, and follow up on bugs with technical teams
Coordinate issue resolution and communicate updates clearly to clients
Contribute to customer retention and overall client satisfaction
Participate in client onboarding and solution deployment
Configure and manage various back-office settings independently
Assist sales teams during pre-sales activities and product demonstrations
Help clients understand technical workflows and best practices
Work with third-party services such as Push Notifications, Analytics, Advertising, Subscriber Databases, CMPs, etc.
Gather and clarify client needs
Contribute to project specifications and estimations
Coordinate planning with technical teams
Monitor project delivery, testing, and production rollout
Ensure smooth communication between all stakeholders
Work closely with both web and mobile ecosystems and progressively develop expertise in Apple and Google environments

Strong interest in technology, SaaS products, and digital ecosystems
Excellent communication and interpersonal skills
Customer-oriented and solution-driven mindset
Strong organizational and multitasking abilities
Curiosity and willingness to learn quickly
Good analytical and problem-solving skills
Ability to simplify technical topics for non-technical stakeholders
Collaborative mindset and proactive attitude
Bachelor’s degree minimum (Business, Digital, Tech, or related field)
Fluent French and professional English required
First experience or internship in SaaS, Customer Success, Tech Support, or Digital Project Management
Exposure to web and mobile environments
Understanding of APIs, CMS, analytics, or digital platforms
Basic knowledge of HTML or XML
Interest in media, publishing, or digital content industries

Swile card for meal vouchers
Health insurance through Sidecare
Mobility package reimbursing your transport subscription
Partnership with Wellpass providing access to fitness classes and wellness activities
Access to our mental health platform Teale, including appointments with a psychologist and mental health monitoring
Remote work policy allowing two days of remote work per week
VIP access code for Cafeyn, giving unlimited access to platform content
Four in-person office meet-ups per year

Junior Customer Success Manager

Key skills