Lead onboarding and implementation for new customers, ensuring smooth setup, integrations, and adoption
Own and manage your portfolio strategically across its full lifecycle, from onboarding to success, renewal, and expansion
Act as a strategic consultant, aligning customer objectives with Teamtailor's solutions
Partner with customer stakeholders at every level (executive, operational, and technical) to drive measurable outcomes and ROI
Build strong, lasting relationships that go beyond the contract 🤝
Drive renewals, upsells, and expansions through value-based conversations and proactive planning 💰
Monitor customer health metrics (usage, NPS, adoption) and act swiftly to mitigate risk
Contribute to how we work internally by sharing insights and feedback from the field
Support fellow CSMs by modelling best practices and demonstrating strong communication and ownership

Proven experience in SaaS, in a customer-facing role
A track record in Customer Success, account management, or similar
Background in HR or Recruiting: this is a real plus in understanding our customers' world
Experience navigating complex, multi-stakeholder projects
Sharp communication skills, you listen well, adapt quickly, and know how to bring people along
Naturally empathetic, commercially minded, and solutions-focused
Fluent in French and English 🇫🇷🇬🇧 (additional languages are a bonus)

Customer Success Manager – Bilingual (French/English)

Key skills