Reviewing and validating veterinary prescriptions for accuracy, completeness, and legality
Accurately copying and inputting prescription information into internal systems
Checking medicines for correct species, dosage, strength, formulation, and duration
Identifying and resolving discrepancies or omissions in prescriptions
Liaising with veterinary surgeons to clarify or amend prescriptions when required
Ensuring controlled and restricted medicines are handled in line with legal requirements
Working closely with vets and customer service teams to deliver excellent customer service
Maintaining thorough and accurate records
Working towards agreed KPIs and SLAs

Strong attention to detail and high level of accuracy
Confident ability to interpret veterinary prescriptions
Good understanding of veterinary medicines and prescribing principles
Effective communication and problem-solving skills
Strong time management and organisational skills
Ability to work independently while following standard operating procedures
Experience managing performance against KPIs
Comfortable working in a fast-paced, changing environment
Supportive, approachable team player who can also work confidently unsupervised
A values-driven approach, consistently role-modelling positive behaviours
SQP qualification (Desirable)
Previous data entry experience (Desirable)
Training in veterinary medicines and legislation (Desirable)
Experience in a veterinary practice, pharmacy, or veterinary medicines supplier (Desirable)

Administrator – Prescription Team

Key skills