Key skills
Communication
About this role
Role Overview
- Working towards overall goals of the team in achieving excellent customer service
- Processing various pension administration tasks
- Dealing with member queries via multiple communication channels
- Complying with regulations and quality management systems
- Undertaking relevant training and improving pensions and internal systems knowledge
- Identifying and reporting risks, complaints, and breaches in a timely manner
Requirements
- Proven experience in pension administration casework
- Strong working knowledge of Defined Benefit (DB) pension schemes
- Experience performing and verifying manual pension calculations
- Experience using Microsoft Excel for data management and administrative tasks
- Excellent numeracy and data-entry skills
- Strong focus on accuracy and attention to detail
- Ability to work effectively under pressure
- Collaborative team player with coaching ability
Benefits
- Countless opportunities to learn new skills and develop in your career
- Support provided in career development
- Inclusive and barrier-free recruitment process