AI Product Owner – Generative AI, Agents

Role Overview

• Own and prioritize the custom-agent product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across O2C and P2P agent opportunities based on hours-saved, error-reduction, and adoption potential.
• Lead deep discovery with O2C and P2P process owners, shared-services leaders, and frontline users – map current-state workflows, quantify manual effort, and identify the agent opportunities with the highest business value relative to build complexity.
• Lead sprint planning, backlog refinement, and sprint reviews with the mixed internal + Microsoft delivery team; accept completed work and make scope decisions within sprints.
• Define acceptance criteria for agentic AI features that account for model accuracy, confidence thresholds, tool/action selection, and the iterative nature of agent behavior – understanding that agent outputs are probabilistic and that "good enough to ship" requires thoughtful guardrails.
• Design and optimize human-in-the-loop workflows – determining where human review is required, where it can be streamlined, and how to build user trust in agent-generated outputs and actions.
• Manage the Microsoft partnership for custom agents – coordinate with Microsoft solution architects and engineers on Azure AI Foundry capabilities, roadmap dependencies, and reference architectures; inform build-vs-buy-vs-extend decisions.
• Define and govern the Maker program for Microsoft Copilot Studio: publish reusable templates and design patterns, set security and data-access guardrails, define the criteria that trigger a governance review, and approve agents that cross those risk lines before they ship to production.
• Run the Makers Community of Practice – office hours, monthly demo days, a shared pattern library, case-study capture, and recognition for top makers; grow the community's capability over time.
• Run the Power Users Community of Practice for Microsoft 365 Copilot – curriculum, function-specific use-case libraries (sales, customer service, administration), enablement events, and a feedback loop into Microsoft on capability gaps.
• Partner with HR and Learning & Development to co-build the training curricula for both communities of practice – Copilot Studio fundamentals, design patterns, and governance for makers; role-specific Microsoft 365 Copilot adoption and prompt-craft training for power users.
• Embed curricula into Graybar's existing learning paths so generative-AI skill-building scales beyond the CoPs.
• Participate in AI governance activities – ensure responsible-AI principles, data-privacy requirements, and Graybar's AI policies are reflected in both custom agents and citizen-developer outputs.
• Drive scaling and adoption – plan rollouts across districts, functions, and personas; measure adoption metrics; manage change across diverse user populations.
• Collaborate with the AI engineering team and Microsoft partners to define data requirements, evaluate model and agent performance, and prioritize improvements based on business impact.
• Define and track product KPIs: FTE-equivalent hours saved across O2C and P2P, custom agents shipped to production, Copilot Studio agents in active use, maker-community growth and engagement, Copilot license adoption and active usage among power users, and downstream business outcomes (cycle-time reduction, error-rate reduction, customer-experience signals).
• Manage stakeholder communication – regularly update O2C and P2P process owners, shared-services leadership, function leaders in sales/customer service/administration, and executive sponsors on portfolio progress, agent roadmap, and community-of-practice outcomes.

Requirements

• Minimum 5+ years of experience in product ownership, business analysis, or product management.
• Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies.
• Demonstrated ability to translate complex business processes into technical requirements and user stories.
• Experience managing products through pilot-to-scale transitions or multi-phase rollouts.
• Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience).
• Preferred Experience with generative-AI or agentic-AI products – RAG, tool-using agents, prompt orchestration, confidence-aware workflows.
• Familiarity with the Microsoft AI ecosystem: Azure AI Foundry, Copilot Studio, Microsoft 365 Copilot, and Azure OpenAI.
• Experience standing up or leading a Community of Practice, Center of Excellence, or citizen-developer program (Power Platform, low-code/no-code, RPA, or similar).
• Experience defining governance frameworks for citizen development – approval gates, security/data guardrails, reusable pattern libraries.
• Experience in order-to-cash (O2C) or procure-to-pay (P2P) business processes, shared services, AP/AR, or procurement operations.
• Experience in electrical distribution, wholesale distribution, supply chain, or B2B operations.
• Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally).
• Familiarity with SAP S/4 HANA or other enterprise ERP environments.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.

Tech Stack

• Azure
• ERP
• RPA

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.