Oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software.
Work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers.
Manage the customer software implementation process.
Coordinate projects with Design Services and Component Review Services teams.
Act as a liaison between the customer and software product and development teams.
Provide ongoing post-implementation support and training of ICS software systems.
Collaborate with the sales team to perform client needs assessments.

Bachelor’s degree preferred.
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
Understanding of wood framed construction practices, details, related building codes and design standards preferred.
Ability to make sound business judgments.
Ability to exhibit creativity and innovation.
Ability to balance analysis, wisdom, experience, and perspective when making decisions.
Ability to calculate figures and amounts (discounts, interest, commissions, proportions, percentages, area, circumference, volume).
Ability to identify options for solving a problem and evaluate strengths and weaknesses.
Ability to respond positively to change.
Ability to build and sustain productive customer relationships.
Ability to work collaboratively with employees within department and across functions.
Ability to manage multiple projects and priorities simultaneously.
Ability to utilize Microsoft Office suite.
Working knowledge of SQL databases.
Basic understanding of computer networking and hardware/software troubleshooting.

Component Manufacturing Implementation & Support Specialist

Key skills