Key skills
AWSCloudGoogle Cloud PlatformLinuxPythonSQLUnixGCPGoogle CloudLeadership
About this role
Role Overview
- Work on customer facing projects.
- Understand and support the Ocient product in the Ocient Cloud, On-Premises, GCP and AWS environments.
- Enter an on-call rotation for Customer issues.
- Collaborate with internal teams on issue and feature validation.
- Help triage customer ticket: High volume ticket handling and prioritization.
- Document root cause analysis
- Gain expertise of Ocient solutions
- Reports to leadership and external teams.
- Assist Level I Customer Support Engineer through diagnosis and resolution of complex problems in a distributed system environment.
Requirements
- BS or MS in computer science, computer engineering, or related field
- 5 to 6 yrs. Experience in customer support or similar role
- SQL and Database Administration in a Linux/Unix Environment
- Strong understanding of system administration and support of operations
- Experience with query analyzers and query tuning / slow query optimization against large data sets
- Advanced troubleshooting, log analysis
- Hardware/ Linux Kernel knowledge
- Linux OS proficiency
- Network troubleshooting
- Python
- Experience setting up infrastructure in a data center, including network configuration and monitoring
Tech Stack
- AWS
- Cloud
- Google Cloud Platform
- Linux
- Python
- SQL
- Unix