Operations Manager – Central Ops

Role Overview

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities
• Drive the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures
• Assure safe, reliable, and compliant operations
• Drive continuous improvement and ensure customer satisfaction
• Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting
• Provide direct leadership over crew effectiveness, quality and productivity
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives
• Assist in preparing resource forecasts and providing input to longer-term work plans
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively manage performance
• Provide training, coaching and oversight and drive employee engagement
• Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development
• Build and maintain effective internal and external relationships with areas that support Operations
• Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards
• Support and ensure required compliance and technical training is completed
• Establish, monitor, and track processes to ensure regulatory compliance

Requirements

• Five or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields or equivalent
• Demonstrated technical expertise in specific functional area including standards, procedures, and applicable government/environmental regulations
• Operational knowledge of work and asset management and analytical/reporting applications
• Effective change leader with demonstrated ability to effectively communicate company and business area strategies and objectives to a variety of stakeholders
• Proven results at achieving performance and operational metrics and driving process adherence
• Previous distribution coordination ops experience
• Previous distribution scheduling ops experience
• Related business area/industry experience OR previous SAP/equivalent ERP/core enterprise systems experience
• Process improvement and implementation experience
• Leading business process solutions through technology enablement for business area (NMS and MWM) experience
• Associates or technical degree preferred
• Three years of supervisory experience
• Completion of an approved apprentice program in an appropriately related craft
• Demonstrated understanding of utility finance
• Demonstrated experience managing and dispatching bargaining unit employees
• Will be required to work rotating shifts and/or be on call

Tech Stack

• ERP

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave