Director, Revenue Systems Strategy

Role Overview

• Own our overall technical architecture for Revenue acceleration, aligned with our overall GTM strategy
• Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks
• Execute on flawless change management for new implementations while driving a culture of experimentation
• Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools.
• Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation.
• Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity.
• Collaborate with IT and data teams to guarantee seamless integration, data governance, and security.
• Design, Develop, Document and implement key sales end-to-end processes and owners
• Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers
• Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc
• Define and enforce policies and procedures to ensure compliance, data integrity, and consistency.
• Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy
• Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads)
• Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance.
• Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning.
• Set clear performance expectations, monitor progress, and provide regular feedback and recognition.
• Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely

Requirements

• Experience leading and managing technical or technical-adjacent teams in Revenue Operations as a Senior Manager, Director, or VP in a high-growth SaaS start-up or scale-up
• Proven ability to thrive in a fast-paced, global environment with multiple priorities, requiring strong project management and decision-making skills.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Demonstrated experience in managing and motivating teams, fostering collaboration, and driving high performance while being hands-on when required.
• Excellent problem-solving skills, with the ability to apply strategic thinking and collaborate with other GTM leaders to set and implement strategies for GTM success.
• Deep understanding of managing and deploying key sales tools, including Salesforce, CPQ, Leandata, Outreach, Clari, LeadIQ, Zoominfo, Lusha, and 6Sense. If you haven’t used all of these tools
• that’s fine
• but will need ability to dig into new tools to understand at the ground level.
• Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows for GTM teams.
• Solid business understanding with the ability to translate business needs into specific, workable requirements.
• Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.
• Exceptionally strong communicator and influencer, adept at partnering, influencing, and aligning stakeholders at all levels, with experience in change management.
• Writes and speaks fluent English.
• Experience working remotely is not required but is considered a plus.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces