Lead customers through onboarding, implementation, training, migration, and go-live phases
Conduct configuration workshops to understand customer workflows and business needs
Translate operational requirements into scalable and stable system configurations
Advise customers on platform best practices and implementation decisions
Deliver structured trainings that enable successful and independent platform adoption
Ensure high-quality implementations before go-live
Support customers during migration and hypercare activities
Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
Document decisions, configurations, and open topics
Independently manage smaller implementation projects end-to-end

2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
Strong communication, facilitation, and customer-facing skills
Ability to understand operational workflows and translate them into scalable system solutions
Confidence in advising customers and recommending suitable solutions
Structured, proactive, and ownership-driven way of working
Comfortable working independently and cross-functionally
Fluent Spanish, English, and German skills, written and spoken
Experience with migrations, Zendesk, or enterprise customer environments is a plus

Benefits package** **– private medical care and a sports card to support your health and well-being
Access to Udemy Business – boost your skills with thousands of high-quality online courses
Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
**Employment options tailored to you – **pick the contract type that best fits your needs
**Flexible Working Hours – **adjust your schedule to fit your lifestyle
Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry
**International team – **work alongside talented colleagues from around the world in a diverse and inclusive environment
Unforgettable company events –** **take part in engaging team-building activities and memorable celebrations

Customer Onboarding Consultant

Key skills