Lead customers through onboarding, implementation, training, migration, and go-live phases
Conduct configuration workshops to understand customer workflows and business needs
Translate operational requirements into scalable and stable system configurations
Advise customers on platform best practices and implementation decisions
Deliver structured trainings that enable successful and independent platform adoption
Ensure high-quality implementations before go-live
Support customers during migration and hypercare activities
Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
Document decisions, configurations, and open topics
Independently manage smaller implementation projects end-to-end

2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
Strong communication, facilitation, and customer-facing skills
Ability to understand operational workflows and translate them into scalable system solutions
Confidence in advising customers and recommending suitable solutions
Structured, proactive, and ownership-driven way of working
Comfortable working independently and cross-functionally
Fluency in Spanish, English, and German, both written and spoken
Experience with migrations, Zendesk, or enterprise customer environments is a plus

30 days annual leave – enjoy extra paid time off to rest, recharge, and balance work and personal life
Flexible work model – 100% remote work within Germany
Move Republic program – earn points for being active and redeem them for vouchers
Access to Udemy – boost your skills with thousands of high-quality online courses
Deutschlandticket subsidy – commute affordably; we cover part of your ticket cost
Company pension scheme (bAV) – receive an above-average employer contribution in Germany or Austria
Flexible working hours – adjust your schedule to fit your lifestyle
Employee discounts – access top deals in Germany and Austria via our benefits portal

Customer Onboarding Consultant

Key skills