Act as the primary focal point of communication for all assigned projects.
Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
Respond promptly to customer inquiries and complaints to maximize satisfaction.
Present information effectively to both internal and external executive management.
Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
Monitor all project phases via detailed reports and maintain transparent communication with the client.
Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).

Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
8 to 10 years of working experience in program management in a related environment (EMS/Manufacturing preferred).
Working knowledge of SAP is preferred.
Ability to read and analyze technical operations, supply chain, and financial reports.
Strong ability to forecast revenue and control costs.
Excellent interpersonal skills and a "people-oriented" personality.
Numerically inclined with strong logical thinking and business acumen.
Ability to work independently under pressure to meet tight deadlines.

Celestica is an equal opportunity employer.
Committed to fostering an inclusive, accessible environment.
Special arrangements can be made for candidates who need it throughout the hiring process.

Customer Program Manager

Key skills