Field Operations Clerk

Role Overview

• Create Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents
• Initiate, update FMDRCT conditions and WMIS work requests
• Initiate, update and document Miss Utility Locate Ticket information for maintenance work
• Initiate permit requests in Web Portal and WMIS and documents information for maintenance work
• Use CAD (Computer aided dispatch) and COS (Customer Order System) to track orders put in system
• Compile reports on orders pending to dispatch and those dispatched to contractors
• Process contractor invoices for payment
• Provide support to the Technical Supervisor, and Supervisor
• As directed, research customer complaints related to maintenance work performed in the field
• Maintain or update network-based rosters, logs, lists, spreadsheets and/or databases related to Field Operations shifts, vehicles, equipment or other information
• Provide other clerical support to Field Operations and System O&M field crews as directed by the Technical Supervisor or Supervisor
• Make scanned or hard copies of documents as required and maintains or updates associated files
• Communicate with internal and external WG customers as needed to perform assigned job duties
• Perform other miscellaneous clerical duties, as needed

Requirements

• High School Diploma/GED Required
• Working knowledge of Microsoft Office products required
• Familiarity with CICS, COS, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Holiday pay
• Incentive bonus plans