Vendor Operations Support Team Member

Role Overview

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues
• Manage vendor timelines, appointments and engagement agreements
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Provide suggestions as to assist the team with resolving everyday operational challenges
• Serve as a primary administrative contact for internal stakeholders and external vendors
• Follow process guidelines for maintaining daily orders
• Execute manual workflows tied to reporting cycles (daily, weekly, monthly deliverables)
• Maintain compliance with Independence Guidelines
• Ensure appropriate escalation paths are followed and timely resolution is accomplished
• Communication workflow expectations with consumers, clients and vendors

Requirements

• Basic reading, writing, and arithmetic skills required
• High School diploma or equivalent
• Familiarity with basic Microsoft Office (Outlook, Excel, and Word)
• Knowledge of office processes, procedures, and technology
• Computer literate with the ability to learn software applications
• Professional verbal and written communication skills
• Ability to type 30 wpm
• Willingness to work a flexible schedule
• 1 to 3 years of office experience

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation
• Paid sick time