Product Operations Coordinator

Role Overview

• Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities
• Track milestones, dependencies, risks, and deliverables
• Support standardized product and data lifecycle processes from intake through delivery and retirement
• Facilitate alignment across Product, IT, Data, and Compliance stakeholders
• Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation
• Work directly with clients to gather data requirements and secure approval on configurations
• Collaborate with vendors to obtain:
• Data file layouts
• Test files
• Claims files
• Provide internal and external status updates and implementation reports
• Administer Azure DevOps (projects, boards, workflows, and work items)
• Maintain consistent tool configurations for tracking and reporting
• Manage user access, permissions, and security groups in collaboration with IT
• Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date
• Track product changes, enhancements, and data dependencies
• Ensure tools reflect governance standards and lifecycle requirements
• Partner with Product and Data teams to align tool usage with compliance and audit expectations
• Maintain documentation for lifecycle workflows, standards, and tool administration
• Enforce naming conventions, templates, and operational best practices
• Support audits, reporting, and leadership insights related to product and data operations

Requirements

• Experience in project coordination, product operations, PMO, or data operations
• Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)
• Strong organizational skills with the ability to manage multiple priorities
• Experience working in client-facing environments
• Strong understanding of pharmacy claims data structures and file layouts
• Excellent written and verbal communication skills
• Experience with analytics/reporting tools:
• SQL
• Power BI
• Similar data visualization/query tools
• Strong problem-solving and troubleshooting abilities
• Ability to analyze complex technical and operational issues
• Bachelor’s degree in:
• Analytics / Informatics
• Business
• Economics
• Mathematics
• Statistics
• Finance
• Or equivalent relevant work experience

Tech Stack

• Azure
• SQL

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”