Staff Program Manager, Product Operations

GitHub is the world’s leading platform for agentic software development, and they are seeking a Staff Program Manager to join their Product Operations team. The role involves driving strategic, cross-functional programs to ensure product readiness and alignment across various stakeholders in a fast-paced environment.

Responsibilities:

• Lead complex, cross-functional programs in a highly matrixed, fast-paced environment, formulating plans through ambiguous scenarios and maintaining momentum across stakeholders
• Identify and assess risks to product readiness, guide discussions to reach consensus, and capture key decisions that keep launches on track
• Define and track key performance indicators for program health and outcomes across the product launch lifecycle
• Identify requirements for program objectives and supporting tools (e.g., process flows, dashboards, readiness frameworks)
• Improve procedures and workflows that support how products move from development through launch; apply learnings from prior launches to drive broader impact
• Build collaborative relationships across product, engineering, marketing, revenue, legal, and support to drive alignment on what it takes to ship products that are ready for customers
• Drive rhythm of business for programs to ensure goals align with cross-organizational priorities; manage critical or time-sensitive issues that affect release timelines or market readiness
• Identify systemic improvement opportunities across how the organization plans, builds, and launches products
• Share best practices and insights across teams and programs to up-level how the broader organization thinks about operational rigor, readiness standards, and shipping with confidence at scale

Requirements:

• 9+ years experience in program management, product management, project management, customer success, or a related field
• OR Bachelor's Degree in a related field AND 7+ years experience in program management, product management, project management, customer success, or a related field
• OR equivalent experience
• 3+ years experience working in a complex, matrixed organization
• 3+ years experience driving cross-functional alignment across product, engineering, marketing, and revenue stakeholders
• Experience in SaaS or cloud platform product development lifecycle (PDLC) environments
• Experience with launch readiness, release management, or go-to-market operations across a product portfolio
• Demonstrated track record of building operational frameworks and processes from scratch in high-growth or rapidly evolving environments
• Experience with data-driven operational reporting, such as building dashboards, scorecards, or executive-facing views of release or program health
• Active use of AI tools to improve personal productivity and operational workflows
• Passion for GitHub, open source, and the opportunity to redefine how the world builds and secures software