Manager – Customer Success Operations

Role Overview

• Oversee and optimize the operations of the Customer Success team
• Drive customer satisfaction, retention, and growth
• Collaborate with various departments to align customer success initiatives with organizational goals
• Manage multiple workflows in a fast-paced work environment
• Advocate as the voice of the customer internally
• Analyze data and trends to identify and influence long-term strategies

Requirements

• Bachelor's degree or equivalent work experience
• 5+ years of relevant customer success, business consulting, SaaS software implementation or sales experience
• Strong influencing skills and ability to build lasting relationships
• Experience managing complex customer problems in a fast-growing, dynamic environment
• Proven track record of building and cultivating relationships with internal and external stakeholders

Benefits

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)