Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
Monitor account performance against forecasts and identify risks and opportunities early
Serve as the primary point of contact and trusted advisor for assigned accounts
Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Analyze campaign and platform performance to provide proactive, data-driven recommendations
Identify optimization opportunities and drive execution in partnership with internal teams
Translate data into clear, actionable insights that align with client goals
Own account planning, reporting, and overall account health tracking
Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
Support RFP responses and strategic opportunities in partnership with Sales
Surface client feedback and insights to inform product and operational improvements

3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
Demonstrated ability to drive renewals and grow revenue within existing accounts
Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
Experience managing multiple accounts with competing priorities and deadlines
Data-driven mindset with the ability to translate performance into strategic recommendations
Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
Excellent written and verbal communication skills

Customer Success Manager – Supply

Key skills