Director, Strategic Operations

Role Overview

• Lead Go-Live Readiness (GLR) for our new PACE centers — owning the strategy, operating model, milestones, governance, and cross-functional execution across clinical, operational, regulatory, staffing, tech, and other workstreams
• Run executive readiness reviews and cross-functional forums to drive alignment and decision-making
• Proactively surface and resolve risks, dependencies, and execution gaps across all launch workstreams
• Deliver executive updates about launches to key Habitat and partner stakeholders
• Manage the structured handoff to local operations teams once a center is live
• Refine Habitat’s launch framework with each iteration
• Define how Habitat manages large-scale change — designing rollout strategies, governance structures, and operating rhythms that drive adoption and sustain results
• Proactively identify and resolve friction points across teams, workflows, and priorities
• Build repeatable systems and ways of working that strengthen Habitat's execution capability as we scale
• Define and manage the operational metrics that matter to provide the right visibility into Habitat’s performance
• Establish clear prioritization escalation pathways so that risks, blockers, and decision points surface to the right people at the right time
• Translate data and status into effective executive-level reporting that enables timely, informed decision-making
• Own a portfolio of strategic initiatives — spanning AI enablement, program design, and vendor build vs. buy decisions — translating complex, ambiguous problems into defined solutions
• Drive alignment across clinical, compliance, growth, and technology teams; hold stakeholders accountable for delivery against defined milestones
• Define success metrics, track progress, and maintain visibility into risks and outcomes across the initiative portfolio

Requirements

• 6–10+ years in strategy, operations, management consulting, or high-growth environments – particularly in a healthcare environment
• Bachelor’s degree in healthcare, finance, or related field required; Master’s degree preferred
• Proven track record leading complex, cross-functional initiatives from design through delivery
• Strong ability to structure ambiguity, align stakeholders, and drive outcomes
• Excellent communication and executive presence — comfortable presenting to and influencing senior leadership
• Equally at home in strategic design and in the details of execution

Tech Stack

• Go

Benefits

• medical/dental/vision insurance
• short and long-term disability
• life insurance
• flexible spending accounts
• 401(k) savings
• paid time off
• company-paid holidays