Own high-impact implementation programs, facilitating executive-level design workshops and translating customer business strategy into live, high-value AI solutions.
Guide and enable customers through their AI journey, managing client expectations, project timelines, documentation deliverables, and team resources to ensure success.
Lead customer program teams through multi-phase implementations—including deep business discovery, technical setup, and sophisticated user training—to maximize adoption and ROI.
Partner with Customer Success Managers (CSMs) to create value-based adoption goals and ROI stories that set the customer up for a successful, high-impact launch.
Collaborate with Sales, Product, and Engineering to optimize delivery frameworks, refine product feedback loops, and help customers operationalize AI across their entire enterprise.
Recommend implementation standards and influence best practices to help the AI Solutions & Delivery organization scale customer onboarding and mitigate risks efficiently.
Proactively communicate project status and identify risks, escalating effectively to ensure swift resolution across multiple simultaneous customer projects.

5+ years leading complex, enterprise-scale SaaS or AI implementations, specifically managing multi-team programs and multi-stakeholder deployments.
Expert skills in driving alignment across cross-functional technical and business teams while managing multiple high-priority projects simultaneously.
Proven ability to lead discovery sessions, solution design workshops, and executive-level customer-facing engagements.
Deep understanding of contact center operations, KPIs, and ROI stories (e.g., speech analytics, quality management, or AI-driven CX platforms).
Demonstrated ability to manage senior-level stakeholders, set clear expectations, and navigate ambiguity with professionalism and confidence.
An analytical, problem-solving mindset with strong organizational skills suited for fast-paced, high-growth technology environments.

Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employee
Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Senior AI Deployment Manager

Key skills