Order Management: Process all confirmed orders accurately and without delay
Logistics & Freight: Manage all freight bookings, courier coordination, and delivery scheduling
Invoicing & Administration: Issue invoices promptly upon order confirmation or agreed milestones
Customer Communications: Handle all inbound customer queries professionally and promptly
Supplier & Vendor Coordination: Maintain relationships with suppliers and service providers
General Operations: Identify inefficiencies and fix them without being told

Minimum 3 years in an operations, logistics coordination, or similar role
Demonstrated experience managing freight and order fulfilment — not just administrative support
Experience with invoicing and basic financial administration
Exceptional written English — your customer communications represent a premium brand
Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly
Available and responsive during Australian business hours — this is non-negotiable

Operations & Logistics Coordinator

Key skills