Lead and continuously improve IT service delivery across a 200+ person distributed remote workforce, ensuring consistent SLAs, first-call resolution rates, and end-user satisfaction
Own the health, performance, and lifecycle of GreenSlate's endpoint fleet, including patch management, imaging, remote remediation, and hardware provisioning
Oversee automated onboarding, offboarding, and device lifecycle management
Partner with business stakeholders on internal systems architecture, access management, and IT-adjacent cloud services (e.g., AWS, Google Workspace, Azure, M365)
Apply an automation-first lens to every IT workflow: onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning should be automated by default
Evaluate and recommend emerging AI and automation tools that can accelerate IT operations or deliver measurable business value
Serve as a key operational partner to the CISO on security initiatives, translating security policy into operational IT controls, configurations, and staff behaviors
Own vulnerability response workflows for IT-managed infrastructure, coordinating with the Information Security team on CVE triage, remediation timelines, and change management
Support SOC audit readiness by maintaining accurate asset inventories, access records, and change logs within Jira and Rippling
Ensure security tooling is deployed on endpoints and servers, and integrated with Jira-based incident workflows
Directly manage and develop a team of helpdesk administrators and sysadmins, fostering a culture of ownership, continuous improvement, and measurable outcomes
Conduct regular 1:1s, performance reviews, and career development conversations; actively mentor team members toward growth opportunities
Partner with department heads to understand evolving technology needs and deliver solutions that scale with the business
Define, track, and report to senior leadership on IT KPIs, including ticket SLAs, First Call Resolution rate, fleet compliance, patch coverage, and automation ROI, on a recurring basis
Oversee the IT and SaaS portfolio budget, identifying cost reduction and consolidation opportunities without compromising capability or security
Requirements
7+ years in IT infrastructure, systems administration, or IT operations roles, with at least 4 years in a management capacity
Demonstrated experience leading IT in a remote-first or distributed environment; experience with a multi-country workforce is a strong plus
Deep working knowledge of Kaseya VSA or equivalent RMM platforms for fleet management, scripting, and patch automation
Hands-on experience with Google Workspace administration at the enterprise level (OU structure, MDM, Vault, shared drives, admin console)
Experience with ITSM platforms (Jira Service Management strongly preferred), including ticket workflows, SLA configuration, and reporting
Familiarity with internal IT use cases: IAM, SSO, EC2, S3, and VPN/network connectivity
Working knowledge of EDR platforms and broader endpoint security posture management
Experience implementing or managing device lifecycle programs, procurement, provisioning, asset tracking, and EOL, at 200+ device scale
Strong project management skills: capable of running concurrent initiatives across teams with clear milestones, owners, and accountability
Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered
AI tools daily; capable of articulating use cases for project acceleration or problem-solving
Direct experience with enterprise AI platforms (Claude, Copilot, or equivalent)
Hands-on experience with no-code/low-code automation platforms (n8n, Zapier, Make, or equivalent)
Ability to write or review automation scripts (PowerShell, Bash, Python) for IT operations workflows
Comfort evaluating AI/automation ROI
Tech Stack
AWS
Azure
Cloud
EC2
ITSM
Python
Vault
Benefits
Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do backed by access to leading AI tools so you can work smarter, not harder