Key skills
GoLeadership
About this role
Role Overview
- Lead a team dedicated to delivering customer services
- Implement the in-store service offering in line with the company strategy
- Build, engage and maintain the store's partner network (craftspeople, rental providers, delivery partners, etc.)
- Ensure a high-quality, long-term customer relationship
- Analyze commercial activity tracking related to the service offering
- Ensure legal and administrative compliance in the application of service procedures
Requirements
- Strong customer-service orientation
- Passion for retail
- Team-building leadership mindset
- Results-driven attitude
Tech Stack
- Go
Benefits
- Health insurance and provident cover
- Employee benefits via the Works Council
- Break/lounge areas
- Meal vouchers after three months of employment
- Employee discount on in-store products