Key skills
CRMLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Lead, coach, and develop a team of engagement and investigation professionals
- Set clear goals and execution standards
- Track team KPIs and conversion performance
- Analyze engagement pipelines and customer behavior
- Own regular operational reporting for internal leadership and partners
- Support escalation handling and strategic decision-making
Requirements
- 2+ years of people management experience
- CRM and reporting expertise
- High-level stakeholder management
- Strong analytical mindset
- Exceptional communication skills in English