Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Assist Sales with overall Quote to Order activities
Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process
Backlog Management
Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands
Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing
Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)

Customer Support Associate

Key skills