Director – Commercial Operations & Analytics

Role Overview

• Set the vision and roadmap for Commercial Operations in support of Deramiocel's launch, spanning sales operations, analytics, forecasting, incentive compensation, territory design, CRM, and commercial systems.
• Build and lead a high-performing Commercial Operations team and operating model tailored to a lean, launch-stage rare disease organization.
• Stand up the CRM ecosystem (Veeva or Salesforce), including configuration, targeting, call planning, sample management, and field reporting.
• Architect the commercial data environment — data warehouse and aggregator strategy (Databricks, Snowflake), dashboarding (Tableau, Power BI), and integration of claims, specialty pharmacy, HUB, patient services, and distribution data.
• Lead forecasting, demand planning, quota setting, territory alignment, and incentive compensation design and administration.
• Establish data governance, master data management, and data quality standards across the commercial organization.
• Partner with Market Access, Marketing, Medical Affairs, Finance, IT, Legal, and Compliance to align commercial operations with enterprise goals and ensure compliant execution.
• Own field force enablement — targeting, segmentation, call planning, field effectiveness analytics, and the operational elements of commercial training.
• Design KPI and reporting frameworks that give the Commercial Leadership Team and executive team real-time visibility into launch performance.
• Select, contract, and manage commercial operations vendors and service providers, including QBR ownership, SLA oversight, and budget accountability.
• Perform other duties as may be assigned from time to time.

Requirements

• Education: Bachelor's degree required; MBA or other advanced degree strongly preferred.
• Experience: 12+ years in biopharmaceutical commercial operations, including 5+ years in a leadership role and direct experience launching rare disease, advanced therapy, or specialty products.
• Deep Expertise: Sales operations, forecasting, incentive compensation, territory alignment, CRM deployment, and commercial data strategy (claims, specialty pharmacy, HUB, distribution).
• Executive Leadership: Demonstrated success building commercial infrastructure from the ground up, leading cross-functional initiatives, and managing strategic vendor relationships.
• Strategic Acumen: Ability to translate commercial strategy into durable systems, processes, and analytics that drive field performance and disciplined decision-making.

Tech Stack

• Tableau