Customer Onboarding
High touch engagement with the customer and/or vendors once the order is closed/submitted.
Programs all user & group features required for a successful activation/cutover.
Coordinate with project management any/all required details to support with the scheduling of installation.
Provide day 1 test & turnup support to customers
Identify platform or product gaps, providing feedback to product management.
Perform new feature interoperability testing, including any necessary UAT.
Create, modify, or update platform, feature, portal, and device documentation as needed.
Provide single point of contact for large customer onboarding projects.
For large/complex opportunities identified by leadership, provide SME support for pre-sales discovery and solution development.

Technical Design Engineer

Key skills