Key skills
AIStakeholder ManagementFigmaCommunication
About this role
Role Overview
- Facilitate workshops and discovery sessions with client stakeholders
- Analyze operational workflows, business processes, and service experiences
- Identify workflow inefficiencies and improvement opportunities across digital, AI, and automation initiatives
- Create workflow diagrams, service flows, customer journeys, and operational documentation
- Support the design of future-state operational and customer experiences
- Translate business and operational requirements into clear, implementation-ready specifications
- Collaborate with strategy, CX, UX, and technical teams across transformation projects
- Present findings, recommendations, and workflow concepts clearly to stakeholders
- Contribute to operational improvement and transformation initiatives across client engagements
Requirements
- 5+ years of experience in business analysis, service design, workflow design, digital transformation, or operational consulting
- Strong workshop facilitation and stakeholder management skills
- Experience mapping workflows, customer journeys, or operational processes
- Ability to structure and communicate complex information clearly
- Strong understanding of workflow optimization and operational improvement principles across digital environments
- Strong visual communication skills using tools such as Figma, Miro, Lucidchart, or similar
- Strong presentation and communication skills
- Ability to work independently in fast-paced environments
- Experience working with enterprise or government clients is a plus