Deliver engaging product demonstrations and training to existing and prospective clients.
Collaborate with stakeholders to gather, document, and prioritise detailed business requirements for digital projects.
Analyse business processes, user journeys, and market trends to identify opportunities for digital improvements.
Translate complex business needs into clear technical specifications, acceptance criteria, and user stories.
Work closely with developers, UX designers, QA, and other team members to ensure successful implementation.
Perform data analysis to surface insights that inform product decisions and measure outcomes.
Lead and execute user acceptance testing to confirm solutions meet business and quality standards.
Monitor product performance and recommend iterative improvements based on data.
Lead change management activities to drive adoption of new digital solutions, including stakeholder engagement and communications.
Develop and deliver training programs and documentation for end users.
Mentor and guide junior analysts and team members.

Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or related field; Master’s degree desirable.
5+ years’ experience as a Business Analyst on digital-focused projects.
Deep practical knowledge of Property, Liability and other insurance industry practices, products, and processes.
Certification in Business Analysis (e.g., CBAP) or equivalent.
Familiarity with UX/UI principles and user-centered design practices.

Senior Digital Analyst

Key skills