Facilitate coverage of cancelled direct care appointments both future and same day, using available Behavior Technicians and notify Behavior Analysts of coverage changes
Review account to see if a patient has missing documents and obtain any missing information
Answer calls and emails from clients and staff as needed
Assist providers with any questions or office needs
Modify/adjust Behavior Technicians (BTs) schedules when patients cancel
Communicate with supervising Behavior Analyst about schedule changes
Track and administer the cancellation policy
Ensure BT submits PTO in our payroll system as needed
Run weekly reports to monitor call outs by Behavior Technicians
Run daily unconverted appointments audit report
Adhere to federal HIPAA regulations, as well as any company policies & procedures

Minimum High School Diploma, Bachelor's Degree Preferred
Knowledge of HIPAA regulations
Proficiency in Applied Behavior Analysis terminology preferred, not required
Registered Behavior Technician (RBT) certification through the BACB and/or experience as a Behavior Technician preferred; not required
Excellent communication skills
Excellent customer service
Strong time management and organizational skills
Problem solving ability
Excellent attendance
Ability to adapt to changing policies and procedures, quickly and effectively

Operations Support Specialist

Key skills