About this role
Role Overview
- Provide user support and assistance for IT applications
- Installation and configuration
- Issue resolution and service request management
- IT and technical incident management
- Server administration
- Analyze and diagnose issues
- Provide opinions and develop recommendations and implementation plans
- Develop tools, methods, and processes
- Contribute to skills development
Requirements
- Bachelor's degree in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Action oriented
- Business insight
- Complexity
- Customer Focus
- Differences
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment