Customer Experience Representative
Jersey
Contract
9 hours ago
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
- Co-ordinate and administer all new orders and faults
- Monitor progress and offer customers up to date information
- Establish and maintain knowledge and technical expertise on Company products and services
- Receive and deal effectively with customer feedback
Requirements
- Previous experience in a customer service environment
- Comfortable operating a number of applications/computer systems at the same time
- Ownership of problems / customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills
Benefits
- 24 days holiday
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Professional Development
- Recharge Days