Supports QVC and oversees quality and operations for a multi-shift, seven-day distribution site
Leads a 24/7 Quality and Operational Control team to ensure inventory accuracy, resolve discrepancies, and maintain process integrity across the site
Acts as the primary contact for auditors, finance, and inventory accounting
Builds cross-functional connections between Commerce Platforms, Customer Logistics, and Distribution Operations
Develops and implements quality guidelines, operational plans, and training programs to enhance inspection techniques, audit processes, and employee development
Manages staffing, budgeting, and performance evaluation
Leads site initiatives and projects to optimize operations, drive inventory accuracy, improve customer service, and maintain a safe, secure working environment

3+ years of operations experience with a strong focus on inventory control, quality assurance, and process improvement in a distribution or logistics environment
Proven leadership skills in managing teams, driving cross-functional collaboration, and fostering an inclusive, high-performing culture aligned with QVC’s values.
Strong analytical and problem-solving abilities, with expertise in developing and implementing quality guidelines, audit techniques, and operational plans to ensure inventory accuracy and efficiency.

Site Quality Operations Manager

Key skills