About this role
Role Overview
- You are the architect of the global customer vision
- Provide a clear, coherent direction for the digital experience
- Unite stakeholders around a shared strategy
- Build a strong bridge between business objectives and Product & Tech roadmaps
- Support and grow a team of 8 Business Owners
- Ensure seamless omnichannel journeys and anticipate evolving digital usage
Requirements
- 10 years’ experience in online CX strategies at a major player (pure‑play or international omni‑channel retailer)
- Proven experience in an international environment
- Experience in a strategic consulting firm is a plus
- Strong command of the digital ecosystem
- Languages: Fluent English (essential for daily interactions with our markets)
Benefits
- A stimulating environment that encourages initiative and an entrepreneurial mindset
- Role-relevant training to develop your skills
- Career progression and internal mobility within an international group
- Quarterly team bonuses and the possibility to become a shareholder
- Flexible remote-work policy
- Support for sustainable mobility: contribution to bicycle and e-scooter purchases, and a carpooling allowance