Implementation Manager

Role Overview

• Lead and manage the end-to-end implementation and installation process across multiple regions and projects
• Prepare and oversee detailed work scopes, scheduling plans, and technician allocations to support on-time project delivery
• Manage technician capacity, workload prioritisation, and resource planning to meet customer and business requirements
• Ensure projects are delivered within agreed timelines, budgets, and quality expectations
• Identify, manage, and mitigate operational and delivery risks
• Maintain strong communication with customers throughout the implementation lifecycle
• Provide regular project updates, resolve issues proactively, and ensure a positive customer experience
• Build and maintain effective working relationships with internal stakeholders, clients, subcontractors, and field technicians
• Act as the primary escalation point for operational and project-related issues
• Monitor installation performance, project progress, and operational KPIs across the implementation function
• Analyse areas of operational inefficiency or technical performance concerns and drive corrective actions
• Lead continuous improvement initiatives focused on scheduling, delivery efficiency, quality, and customer satisfaction
• Develop reporting and visibility tools to support operational decision-making and performance management
• Oversee post-installation reconciliation activities, ensuring purchase orders, technician costs, products used, and installed assets are accurately captured for invoicing
• Ensure accurate and timely billing processes in collaboration with Finance and Operations teams
• Prepare and deliver weekly implementation and operational performance reports
• Monitor project costs, manage purchase orders, and ensure adherence to approved budgets
• Lead, coach, and develop the Implementation Coordinators and scheduling team
• Foster a high-performance, collaborative, and customer-focused culture
• Support employee development, accountability, and continuous learning within the team
• Drive alignment and collaboration across Operations, Sales, Logistics, Technical Support, and Finance teams.

Requirements

• Bachelor’s degree in Business, Operations, Project Management, or a related field preferred
• 5+ years of experience in implementation, operations, project management, or field service leadership roles
• Strong leadership and people management experience
• Proven ability to manage multiple projects, priorities, and operational functions simultaneously
• Experience working within field service, installation, or technical operations environments preferred
• Strong problem-solving, escalation management, and decision-making skills
• Financial and operational understanding, including invoicing, cost management, and reporting
• Excellent communication, stakeholder management, and organisational skills
• Process improvement and continuous improvement mindset.

Benefits

• Powerfleet is an equal opportunity employer committed to creating an inclusive workplace where all individuals are treated with respect and dignity.