Manager, Oracle Fusion HCM Applications

Role Overview

• Understand Business processes and identifies improvement opportunities in Application, Process, and Service. Recommends products and services that will ensure business objectives are met.
• Primary point of contact for business partners for the areas responsible.
• Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.
• Manages production support activities and daily operations for major systems and related subsystems to ensure their integrity.
• Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.
• Implement and follow the IT infrastructure library process framework.
• Manage and provide direction for the Support Services Team in support of business operations.
• Supports the development of the appropriate service culture within the internal and external delivery teams.
• Provides governance of Application Support Services in a Managed Services model with SLA, if needed.
• Documents each application and produces a maintenance plan to ensure high availability and planned change control.
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
• Develop, implement, and adhere to a code promotion process that will ensure that applications meet business requirements and systems goals, and fulfil end-user requirements.
• Collaborate with cross functional IT team members and leaders to deliver business objectives.
• Overall responsibility of application and integration design for the application and business areas.
• Ensures applications have agreed disaster recovery, data backup, and archiving plans.
• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes.
• Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain and environment of continuous improvement.
• Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field or equivalent work experience.
• ITIL Certification preferred
• 8 or more years of relevant work experience in enterprise application support and delivery.
• 5 or more years of people leadership or supervisory experience.
• Proven experience supporting or delivering enterprise HCM applications in complex environments.
• Hands-on or leadership experience with Oracle Fusion HCM (e.g. Core HR, Payroll, Time & Attendance, Benefits, or related modules).

Tech Stack

• Oracle