Director, Data Quality – Master Data Management Operations

Role Overview

• Own and operationalize the enterprise DQ framework in close collaboration with Data Architecture and Data Trust, ensuring alignment across standards, definitions, and operational processes.
• Partner with business stakeholders, Data Architecture, Data Trust, IT, and Analytics to define and implement business data quality rules that support enterprise data models and downstream consumption.
• Lead remediation processes and enforce SLAs, working with data owners and upstream teams to resolve issues at the source and prevent recurrence.
• Run a proactive data quality improvement program, focused on identifying systemic issues, resolving root causes, and preventing recurrence.
• Oversee DQ monitoring, scorecards, and issue transparency across priority domains and systems.
• Partner on cross-functional quality initiatives (e.g., sponsor data feed quality programs) to improve upstream and third party data quality.
• Lead MDM operations as an integrated component of the broader data quality and data trust ecosystem, ensuring that mastered data aligns with enterprise models, definitions, and business ownership.
• Partner with Data Architecture to ensure MDM rules, hierarchies, and workflows support consistent, scalable data structures across the integrated data platform.
• Lead MDM operations, including stewardship workflows, mastering rules, and lifecycle management.
• Define and oversee match/merge and survivorship logic, hierarchies, and validation rules that ensure mastered data is accurate, consistent, and usable.
• Work closely with Data Trust and business data owners to ensure stewardship workflows reflect agreed ownership, definitions, and accountability.
• Enable and support business users and data stewards in effectively working with mastered data.
• Build, lead, and scale a DQ and MDM Operations team, establishing clear operating rhythms, prioritization, and performance measures for data operations.
• Act as a senior point of escalation for critical data quality and mastering issues impacting reporting, analytics, and business operations.

Requirements

• 10+ years of experience in data management, with 5+ years in senior leadership roles spanning Data Quality, Master Data Management, or data operations in a complex, regulated environment.
• Strong experience owning and operating DQ and/or MDM platforms in partnership with IT, including translating tool capabilities into operational processes and measurable outcomes.
• Proven ability to translate business requirements into operational data rules, workflows, and outcomes.
• Experience applying or enabling advanced analytics, automation, or AI driven techniques to improve data quality, stewardship effectiveness, or scalability (hands on development not required).
• Experience working with external 3rd party firms to define/deploy data quality framework and resolve data quality issues.
• Demonstrated success leading teams and driving cross functional accountability.
• Experience in financial services or similarly regulated industries strongly preferred.

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.