About this role

Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner.
Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed.
Build and maintain strong relationships with partners through regular communication and support.
Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.
Identify and act on upsell and cross-sell opportunities aligned with partner needs.

At least 3 years of previous experience with sales/customer support-related roles
Excellent proficiency in Italian and good proficiency in English, both written and spoken
Strong presentation and negotiation skills for effective communication and collaboration
Proven experience with CRM software, such as Salesforce.
Commitment and self–motivation to work within deadlines with minimum supervision.

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

Customer Success Specialist

Key skills