IT Manager II – Network Infrastructure, Operations

Role Overview

• Lead and manage multiple teams of IT professionals, including network engineers, systems administrators, and operations staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop team capabilities through mentoring, training, and performance management.
• Work closely with senior leadership to develop and execute the infrastructure and operations strategy, aligning it with the organization’s broader IT and business objectives.
• Coordinate cross-functional efforts, ensuring effective communication and collaboration across teams and departments.
• Contribute to the development and implementation of infrastructure strategies that support the organization’s long-term goals and objectives.
• Oversee the design, deployment, and maintenance of all infrastructure components, including servers, networks, storage, and data centers.
• Drive continuous improvement of infrastructure performance, reliability, and scalability.
• Manage the day-to-day operations of IT systems, ensuring high availability, performance, and security.
• Establish and enforce best practices, processes, and procedures for IT operations, including incident, problem, and change management.
• Ensure that all systems and operations are compliant with industry standards, regulations, and company policies.
• Provide advanced technical guidance and support to teams, particularly in solving complex technical challenges.
• Lead complex infrastructure projects, from planning and design through to implementation and evaluation.
• Collaborate with stakeholders to define project requirements, timelines, and resources, ensuring projects are delivered on time and within budget.
• Manage vendor relationships, contracts, and service agreements, ensuring that third-party services meet company standards.
• Oversee the implementation and management of robust security protocols to protect IT systems and data.
• Conduct regular risk assessments and audits to identify vulnerabilities and ensure compliance with security policies.
• Lead the response to infrastructure security-related incidents, ensuring minimal impact on business operations.
• Optimize the allocation of resources, including personnel, hardware, and software, to meet the organization’s needs.
• Maintain comprehensive documentation of infrastructure configurations, processes, and procedures.
• Prepare and present detailed reports on system performance, project status, and team productivity to senior leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and/or related professional work experience.
• 7+ years of experience in IT infrastructure and operations, with 3 years in a managerial or leadership role.
• Proven experience in managing complex infrastructure environments and leading multiple technical teams.
• Deep expertise in one or more of the following: Server management, networking, security, storage systems, and/or data center operations; Network protocols, firewall management, and security best practices; Cloud computing platforms and hybrid infrastructure environments; Virtualization technologies and/or disaster recovery planning; Management of End User Services technologies; ITSM processes and procedures; Monitoring, observability, and/or event management.
• Strong leadership skills with the ability to inspire, lead, and develop high-performing teams.
• Excellent project management skills with a track record of successfully delivering complex IT projects.
• Exceptional problem-solving and decision-making abilities, with a strategic mindset.

Tech Stack

• Cloud
• ITSM

Benefits

• medical
• dental
• vision
• employee assistance program
• life insurance
• disability plans
• parental leave
• paid time off
• 401k
• tuition reimbursement