Key skills
CRMCommunicationSales
About this role
Role Overview
- Serve as a trusted advisor and strategic partner to clients.
- Build meaningful, long-term relationships by understanding client goals.
- Play a key role in ensuring clients feel supported and represented.
- Monitor account performance and identify opportunities for improvement.
- Act as the central point of coordination between clients and internal teams.
- Contribute to company initiatives and continuous improvement efforts.
- Maintain accurate documentation of client interactions.
Requirements
- At least 1 year of experience in customer service, client relations, or a related role.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- High level of professionalism and strong telephone communication etiquette.
- Strong organizational skills and attention to detail.
- Ability to adapt and thrive in a fast-paced environment.
- Familiarity with CRM tools.
- Sales experience is preferred but not required.
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.