The Manager, Customer Care is responsible for leading the Customer Service and Inside Sales teams to ensure that branding and messaging are aligned with the company's strategic objectives.
This role plays a key part in building brand loyalty, enhancing the customer experience, driving engagement across clients and internal teams, and supporting overall business growth and profitability.
Responsibilities will include collaborating with leadership and operations to implement processes that support a seamless customer experience.
The role will also be responsible for leading and mentoring team members, fostering a culture of accountability, providing service excellence, and developing and implementing continuous improvement objectives.

Proven leadership, team management, and motivational abilities with a strong focus on results and accountability.
Demonstrated experience in overseeing the day-to-day operations of a Customer Service/Inside Sales team.
Ability to create and manage project timelines to ensure timely delivery of client-facing deliverables.
Exceptional verbal and written communication skills.
Strong organizational skills with the ability to prioritize, delegate, and manage multiple projects simultaneously.
Ability to resolve conflicts calmly and professionally.
Ability to support and direct organizational change.
Ability to function well in a fast-paced environment.
A bachelor's degree in marketing, business administration, communications, or a related field, five or more years of internal tenure, OR 3-5 years or more of business or communication experience in the direct-to-consumer channel.

Manager, Customer Care

Key skills