Senior Partner Success Manager – Sponsorship Experiences

Role Overview

• Act as the primary point of contact for assigned sponsor partners across a portfolio of global events
• Build and maintain strong relationships with senior stakeholders within partner organizations
• Provide strategic and tactical guidance to partners regarding sponsorship execution and event participation
• Communicate updates, risks and changes proactively to internal teams, clients and sponsors
• Deliver a consistent white-glove experience across all interactions and touchpoints
• Act as the voice of the sponsor internally, ensuring sponsor priorities and objectives are fully understood and delivered
• Partner with internal sponsorship teams and client workstreams to execute sponsorship deliverables including booths, digital assets, content, demand generation and custom activations
• Collaborate directly with clients onsite and support live event troubleshooting as required
• Manage communication cadence with sponsors, ensuring agendas, action items and follow-ups are clearly documented and progressed
• Track project timelines and proactively mitigate risks to ensure seamless delivery and sponsor satisfaction
• Provide executive-level status updates and reporting to clients and stakeholders
• Support Account Directors and Sales Leads in achieving retention and growth across key sponsor accounts
• Mentor and support colleagues, promoting best practice in sponsorship delivery and project management
• Share knowledge and contribute positively to team culture and continuous improvement
• Participate actively in client and agency account discussions, helping shape future sponsorship engagement strategies
• Maintain strong knowledge of team systems, tools, resources and operational processes

Requirements

• Proven experience managing high-profile clients, sponsors or partner accounts within events, sponsorship or exhibition environments
• Significant experience delivering sponsorship and exhibitor programmes at a senior level
• Strong track record of delivering exceptional customer service and relationship management
• Experience working across multiple events, projects and stakeholder groups simultaneously
• Strong understanding of sponsorship products, custom activations and event production
• Experience using sponsorship exhibitor platforms such as RainFocus (desirable)
• Proven senior-level project management experience, ideally using Monday.com or similar tools
• Strong diplomacy, communication and negotiation skills
• Strong financial and business acumen
• Advanced Microsoft Office skills including Teams, Excel, PowerPoint and OneNote
• Comfortable creating and presenting executive-level materials and updates
• Experience working within the Microsoft ecosystem is desirable
• Ability to work autonomously within a distributed and fast-paced environment

Benefits

• PTO – 20 days plus public holidays
• Summer Hours
• Birthday Day Off
• 401k – access to fund for employer contributions
• Health Care – employee cover 100%, dependent cover 25%
• Dental & Vision – 50% cover
• Life Insurance
• Health Advocacy Program
• Wellbeing & Inclusion Initiatives including access to an EAP
• Family Leave & Adoption Assistance
• Rewards & Recognition incentives
• Volunteering Day
• Cell & Wi-Fi allowance
• Generous Talent Referral Scheme
• Time Off in Lieu