Serve as trusted regulatory and operational advisor to skilled nursing and assisted living providers nationwide.
Monitor, interpret, and communicate industry regulations, reimbursement updates, and emerging trends impacting post-acute care organizations.
Independently stay ahead of healthcare industry changes and analyze operational and regulatory impacts across all levels of SNF and AL organizations.
Develop and deliver timely educational content including webinars, presentations, training materials, videos, and industry resources.
Create thought leadership content through social media engagement, industry articles, client communications, and conference participation.
Respond to client regulatory and operational questions through the Polaris Group Solution Center hotline and email while ensuring exceptional customer service.
Conduct regulatory research and provide timely guidance to consultants and clients regarding evolving industry requirements and best practices.
Perform offsite and onsite medical record reviews, regulatory assessments, and episodic consulting visits as directed.
Analyze client data and prepare comprehensive reports with actionable recommendations and follow-up strategies.
Review consultant site visit reports for regulatory accuracy and quality assurance.
Maintain accurate documentation, reports, calendars, and Solution Center records in accordance with company standards.
Build strong client relationships through responsive communication, strategic guidance, and professional support.
Collaborate with internal teams on product development, educational initiatives, and consulting strategies.
Represent Polaris Group through conferences, speaking engagements, webinars, and professional industry events.
Identify opportunities for additional consulting services and collaborate with the sales team to support client growth and retention.
Participate in and lead special projects that support business initiatives, innovation, and organizational growth.
Perform additional duties and strategic initiatives as assigned to support the evolving needs of the business.
Requirements
Education: Bachelor of Science in Nursing Degree preferred
Experience: Experience as a Director of Nursing and MDSC, multi-site management or comparable experience