Design, implement, and manage enterprise unified communications and collaboration platforms
Identify opportunities to improve resiliency, performance, and user experience
Provide senior-level support for mission-critical communication services
Lead major incident response, root cause analysis, and remediation planning
Define and enforce platform architecture and technical standards
Manage change control processes and provide post-deployment support
Evaluate vendor platforms and recommend technology solutions
Develop and maintain operational documentation
Mentor junior engineers and serve as a technical escalation point
Support ongoing system administration and participate in cross-functional initiatives

Minimum of 5 years of related experience in platform engineering
Bachelor’s degree in a related field, or equivalent combination of education and experience
Strong experience in unified communications, collaboration engineering, or related enterprise infrastructure roles
Hands-on experience with enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar UC technologies
Strong troubleshooting capabilities across endpoints, identity, networking, security, and cloud services
Solid understanding of networking and security fundamentals
Experience leading complex implementations and service improvements
Strong communication skills

Senior Unified Communications – Collaboration Engineer

Key skills