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Senior Unified Communications – Collaboration Engineer at Vanguard | JobVerse
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Senior Unified Communications – Collaboration Engineer
Vanguard
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Senior Unified Communications – Collaboration Engineer
Wayne, North Carolina, United States of America
Full Time
2 weeks ago
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Key skills
Cloud
Communication
Collaboration
About this role
Role Overview
Design, implement, and manage enterprise unified communications and collaboration platforms
Identify opportunities to improve resiliency, performance, and user experience
Provide senior-level support for mission-critical communication services
Lead major incident response, root cause analysis, and remediation planning
Define and enforce platform architecture and technical standards
Manage change control processes and provide post-deployment support
Evaluate vendor platforms and recommend technology solutions
Develop and maintain operational documentation
Mentor junior engineers and serve as a technical escalation point
Support ongoing system administration and participate in cross-functional initiatives
Requirements
Minimum of 5 years of related experience in platform engineering
Bachelor’s degree in a related field, or equivalent combination of education and experience
Strong experience in unified communications, collaboration engineering, or related enterprise infrastructure roles
Hands-on experience with enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar UC technologies
Strong troubleshooting capabilities across endpoints, identity, networking, security, and cloud services
Solid understanding of networking and security fundamentals
Experience leading complex implementations and service improvements
Strong communication skills
Tech Stack
Cloud
Benefits
Health insurance
retirement plans
paid time off
flexible work arrangements
professional development
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