Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value
Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
Build deep, consultative relationships with key clients
acting as a strategic partner, not just a point of contact
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Guide customers to take action, bringing a bias toward live problem-solving on calls
Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
Requirements
Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals
we’re looking for people who have exceeded 100% of their target for the last 6+ months.
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry (Nice To Have)
Benefits
Health and wellness stipends
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Stock options
Career coaching and opportunities for career development