Key skills
SQLAIiOSAndroidSaaS
About this role
Role Overview
- AI training & content operations (~30%)
- Review Fin's answers, fix knowledge gaps, rewrite Help Center articles
- Tier‑2 / tier‑3 technical escalations (~40%)
- Debug API requests, inspect workflows, run SQL queries
- Insights → Product (~20%)
- Identifying patterns, translating customer pain into product issues for roadmap
- Human in the loop (~10%)
- Clear messaging to customers when AI uncertainty arises
Requirements
- 2–4 years of B2B SaaS support experience
- Comfort with APIs/webhooks/JSON/SQL
- Real interest in conversational AI
- Excellent written English
- Dutch is a strong plus
- Strong communicator and empathetic
Tech Stack
- SQL
Benefits
- Yearly personal development budget for your continuous growth
- Inspiring and dynamic work environment in a fast-growing, international company
- Competitive salary and benefits package, including a modern pension plan
- Vibrant company culture, celebrating results and supporting each other's growth through shared failures and successes
- Hybrid working model
- Laptop (Windows or MacBook) and Phone (iOS or Android)
- 25 days of annual leave
- Complimentary lunch and snacks at the office
- Team outings